COVID-19 Pandemic

In January 2020, a novel (new) coronavirus (COVID-19) was identified as the cause of an outbreak of pneumonia originating in Wuhan, China. The situation is rapidly evolving and Public Health Ontario, along with the Ministry of Health, is closely monitoring the outbreak, conducting surveillance and appropriate laboratory testing, and providing public health and infection control guidance.

Government Resources 

  1. Ontario’s Action Plan Responding to COVID-19
  2. Federal Government’s Emergency Response Benefit
  3. Canada’s COVID-19 Economic Response Plan
  4. Canada Emergency Response Benefit (CERB) – Information on the Application process.
  5. Ontario Minister of Heritage, Sport, Tourism and Culture Industries Lisa MacLeod Tele-Townhall Recordings: March 19, 2020 and March 26, 2020.
  6. Providing small business with wage subsidies: The Governement of Canada announced an up to 75 per cent wage subsidy for qualifying businesses, for up to 3 months, retroactive to March 15, 2020. This will help businesses to keep and return workers to the payroll. More details on eligibility criteria will start with the impact of COVID-19 on sales, and will be shared before the end of the month.
  7. Deferral of Sales Tax Remittance and Customs Duty Payments: The Government of Canada will allow businesses, including self-employed individuals, to defer until June 30, 2020 payments of the Goods and Services Tax / Harmonized Sales Tax (GST/HST), as well as customs duties owing on their imports. The deferral will apply to GST/HST remittances for the February, March and April 2020 reporting periods for monthly filers; the January 1, 2020 through March 31, 2020 reporting period for quarterly filers; and for annual filers, the amounts collected and owing for their previous fiscal year and instalments of GST/HST in respect of the filer’s current fiscal year.
  8. BDC Pre-recorded Webinar How to cope with the impacts of COVID-19 on your business
  9. Businesses who have questions about closures of at-risk workplaces or how emergency measures impact their business or employment can call the Stop the Spread Business Information Line at 1-888-444-3659. Help is available from Monday to Sunday, from 8:30 a.m. – 5:00 p.m.
  10. BDC Small Business Loan Application
  11. Business Credit Availability Program (BCAP)
  12. CRA Resources for Small Businesses
  13. COVID-19 wage subsidy for employers
  14. Canada Revenue Agency’s FAQ’s

ServiceOntario Office Changes

At our ServiceOntario office, we have implemented some new practices to ensure our customers and staff remain healthy.

  • The Campbellford ServiceOntario office will be operating on modified hours until further notice: Monday to Friday, 9 am to 4 pm. CLOSED from 12 pm to 1 pm. The office will NOT be open on Saturdays.
  • Effective Monday, March 23, only essential services will be provided through the Campbellford ServiceOntario office. Drivers licenses and license plate stickers that expire after March 1, 2020 ARE NOT ESSENTIAL SERVICES, the validation date has been extended for an undetermined time. Here is a list of services that expiry dates have been extended, please do not come into the office, or you may choose to go online.
  • New protocols at ServiceOntario in Campbellford as of March 17 at 12:30 pm. All customers to enter through Chamber of Commerce entrance. We will be asking screening questions to determine if you can enter. If you answer “Yes” to any questions you will not be able to enter and to contact your family health care provider or call Telehealth and speak to a registered nurse at 1-866-797-0000.
  • ServiceOntario announced Thursday, March 19, 2020 they have extended validation to expired and expiring driver’s licenses, health cards, Ontario Photo Cards, licence plate stickers and many more products. You do not need to renew at this time. Please visit for the full list of products with extended validation. Please note that you will still be able to access emergency health care with an expired health card.
  • Requiring customers to use hand sanitizer upon entry to the office
  • Disinfecting common surfaces on a regular basis
  • Suspended numbering system to avoid transfer between customers
  • Limiting the number of people in each office and creating extra space between waiting chairs to practice social distancing
  • Employees have completed the self-assessment tool
  • Advising customers that have symptoms to not visit the office